What is it like to do business with Novak Motors NY? No one can speak to this better than our customers. Here you will find reviews from real Novak Motors NY customers, many of who have been shopping for us for many years. We encourage you to take some time to look around and hope you will consider leaving a review of your own once you have been in to see us. Thank you in advance for taking the time to do so.
I have always bought my vehicles new, mainly for fear of what I would be getting used and to get a good warranty. Recently, my wife dealt with Novak for her lease turn it/buy out. I was very impressed with them and had decided to give them a shot when I was ready to turn in my vehicle and get someth...ing else. I’m glad I did and they gave me no reason to shop anywhere else. They had the vehicle that I wanted, at the price that I wanted and gave me the trade in value and warranty that I needed. The whole staff is friendly and accommodating with no pressure tactics. If you are in the market to purchase a car, definitely come see Novak first. You may not need to go anywhere else.Show more
15 Nov 2018
Upfront dealership, with No pressure and easy to work with. Scott was attentive during the whole process and Frank was personable and helpful in the financing dept. when a dealer states “haggle free pricing” I am not sure if that is to the benefit of the seller or buyer. As a consumer, I’d lik...e to drive down as much of the cost as possible, but luckily, there was not much of a need as the price was fair and honest. The car was clean and ready to go once I arrived, it even came with a giant red bow across the front hood. I drove .2 miles down 110 with that bow on my new vehicle and was immediately pulled over. In any event, I would reccomend this place.Show more
14 Nov 2018
I walked in to return a leased Jeep and walked out the new owner of this beautiful baby. Scott was a pleasure to do business with, professional yet friendly!
10 Nov 2018
everyone at novak was extremely welcoming and made the prossess pain free. so glad we decided to buy from them! Scott our salesman, Amy the finance manager and Mike the general manager were all wonderful!
07 Nov 2018
No hidden fees like prep charges or fees to. Certify vehicle. Fair prices and all vehicles are in excellent condition. I would recommend to anyone buying a used car.
07 Nov 2018
Once I entered the dealership i was greeted and asked if i needed help. They listened to what i was looking for and my price range. I did look around after my initial visit because everyone needs comparisons. Many things that stood out about Novak was the prices were all listed on the cars in the sh...owroom, the friendliness of their employees and detailing of the cars. I had been shopping for aroun a month and a half. I returned to Novak with numbers and what I was looking for and what i would t except. Greg helped me every step of the way from finding a car and making my numbers fit. Every other dealership tried increasing my apr and monthly payments. Greg made it all work. I even fit the 6 year warranty into my monthly budget. I would highly recommend Novak and couldn’t have been more pleased with their service and attention they provided me. Both days i came they were busy and had other clients but still assisted me with all my needs. Again i highly recommend them from the owner to the amazing billing lady who helped me feel at ease and helped me buy the car i wanted. Thank you NovakShow more
06 Nov 2018
I purchased a 2016 Subaru WRX STI from here and it was a smooth and pleasant experience. Very knowledgeable and welcoming team, Scott was very professional, attentive and overall a great person to deal with. Would recommend and will recommend to anyone.
03 Nov 2018
We Always receive great and attentive service at Novak. This is our 4th car with Novak and we will continue to use and recommend. Thanks Scott and Amy!
29 Oct 2018
We had a pleasant experience there, straight forward and easy to work with. Fair pricing and friendly staff. Vehicle was in great condition, no complaints
William C E
28 Oct 2018
Every touch at Novak Motors was great - from Annalea to Mike to Amy. They were accommodating, responsive and professional. The facility is massive and impressive. They allowed you to walk around the facility at your leisure without any sales pressure. All of the vehicles are immaculate. Once a ...target vehicle was identified, Annalea was very knowledgeable about the vehicles, Mike was great as support, and Amy made the financing process painless. The Jeep was a surprise present for my son - a great student, a great athlete, a great young man, and very deserving. One week after presenting him with the vehicle, we drove out to Novak and Annalea showed him the operating system for the vehicle. Unfortunately, one month after buying the vehicle we had a mechanical problem. I contacted Mike and he was on it. Frank in Finance contacted the warranty company. The Jeep was towed to a Jeep dealer, and the car was repaired under the drivetrain warranty at no cost. Again, this time post-sale, the Novak team was very responsive and professional. The Jeep is back in action and operating perfectly. Thank you Team Novak for a great buying experience and for your follow-up support and professionalism.Show more